Member Services
Alliance Clean & Safe
Member Services
Member Services
Our Member Services Representative team provides 24/7 service. Ambassadors are dispatched in a timely manner to help maintain a high level of customer support and make our district cleaner and safer while providing a more welcoming place for visitors, workers, and residents alike.
Cleaning
A clean district is a happy district. From a 24/7 staffed dispatch hotline to round-the-clock cleaning staff, ambassadors, and overnight security, our staff are the eyes and ears of Union Square and respond to issues in a timely manner.
Cleaning services include:
Address Illegal Dumping
Excessive Trash
Graffiti Removal
Hazardous Waste Removal
Overnight Pressure Washing
Sidewalk Stain Removal
24/7 MEMBER SUPPORT
[email protected]
415.781.4456
OPERATIONS REPORTS
November & December 2023
September & October 2023
July & August 2023
June 2023
May 2023
April 2023
March 2023
February 2023
January 2023
December 2022
November 2022
For previous Operations Reports, contact: [email protected]
Bigbelly Program
We have boosted the cleanliness of the Union Square area by launching the “Bigbelly” program and adding 37 solar-powered “smart” trash compactor receptacle units across our 27-block district. Bigbelly cans were selected because they do not leak, prevent the public from rummaging through them, and maintain a stain-free parameter. Five regular cans equal one Bigbelly!
For details regarding sponsorships:
contact Ken Rich, Chief Operating Officer
[email protected]
Safety
Safety is our top priority at the Alliance. District360 district management software to link Clean & Safe data and metrics to our property owner database in Salesforce.
To download “No Trespassing” signage, click HERE.
For Operation Reports from prior years, please contact:
[email protected]
AMBASSADORS
They are the eyes and ears of Union Square for property owners and managers, businesses, community stakeholders, visitors, and residents. Their primary responsibility is to observe, advise, and report quality of life issues on the streets.
HOSPITALITY AMBASSADORS
They are the face of Union Square to visitors and tourists. Their primary responsibility is to assist and engage tourists with a friendly smile and direct them to wherever they wish to go.
Safety Services Include:
10B Police Officers
Aggressive Panhandling
Business Visit
Disturbing the Peace
Safety Escorts
Sleeping/Lying on the Sidewalk
Security Camera Program
Our priority is to keep Union Square safe. We are proud of our collaboration with businesses and law enforcement. Over 450 security cameras are installed within the District.
For 24/7 video footage requests:
415.781.4456 x109
[email protected]
To review our Security Camera Policy, visit here.
Marketing
The Union Square Alliance engages in various marketing programs to educate our members and the community regarding the organization’s activities. It engages with consumers by activating public spaces with popular events and promoting the best places to eat, shop and visit in the district, to promote Union Square as a world-class destination.
Consumer- and Member – Facing Website
Consumer-Focused Social Media Marketing
Events + Programming
Member Newsletters
VisitUnionSquareSF.com serves as a dual-purpose website, with member information regarding services, reports, meetings, and ways to get involved in the work of the Alliance and consumer content with a robust directory of businesses within the district.
The Alliance also has a monthly Member Newsletter with important news about the district and district programs.
Our social media accounts, @unionsquaresf on Facebook, Twitter, and Instagram, are dedicated to promoting Union Square consumer businesses and events. On social media, we retain a consumer-focused voice, presenting our curated picks of the district’s best places to shop, dine, and visit. Bi-weekly consumer newsletters with important happenings, featured businesses, and new openings in the Union Square area.
Advocacy
On behalf of its members, the Union Square Alliance advocates for a clean, safe, attractive, and vibrant Union Square to City officials and stakeholders. The Alliance serves as “the voice of Union Square” on City and State public policies and priorities impacting the district.
THE DOWNTOWN BUDGET RECOVERY REQUEST
In June 2022, Mayor London Breed announced a $4 Million budget request for the downtown recovery post-pandemic, including Union Square. The Alliance advocated and supported this budget, and at the end, the full $6 million was granted to the downtown.
SFPD
The Alliance works closely with SFPD to ensure public safety in Union Square. The Alliance has been able to have a year-round mobile command van and consistent police presence and have donated to the SFPOA MOU.
Advocacy Work
Support: 2 Stockton Mixed-use Development Project
Support: Allocate resources and increase police staffing levels
Support: Sheriff 10A Program
Support: The Downtown Budget Recovery Request